theGRAFster.com
Economical Software for Investors

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GRAFster
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GimmeFreeData
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Software Support and Known Issues
Save time and avoid headaches - check the program Help file!

User Responsibility

- The user is expected be familiar with file name conventions, folders/directories and how to navigate the computer's HDD in order to locate and manipulate files.

- Since support for this software is limited, you are urged to parse the Help file if the program  doesn't do what you expected. To do so, hit the F1 key while the program is loaded. A link to the Help file is also available in the Grafster Program Group folder.

GimmeFreeData v2.5

- You can usually fetch up to 10-years of daily data for securities traded on US exchanges. Other exchanges allow only 1-year of data to be retrieved regardless of the Start Date you select, and a few offer only a day or two of daily data. Note: If the web page showing the historical data has no download link, then GimmeFreeData cannot fetch the data. This is the case with all data sources.

- Selecting data starting dates near January 1 will often result in no data received from YAHOO!. The work around is move the starting date away from January 1st until you get something. Feb 2nd works reliably. If you ask MSN for more than 5-years of data you will usually get weekly instead of daily data. Unfortunately, MSN sometimes delays updating their data for a day or two.

- How the Date values are formatted when data is saved is determined by your M$ Windows system settings. Change the Short Date format via Control Panel's Regional Settings Dialog if you wish.

- It’s your responsibility to provide the proper symbol/ticker for each security desired. YAHOO! requires symbols/tickers that are different from MSN and Google. You will have to experiment to determine which symbol/ticker format gives you the data you need.

- With YAHOO!, Australian securities have ‘.ax’ on the end of each symbol/ticker (e.g. AXA.AX). For the Canadian market, add ‘.to’ on the end of each symbol/ticker (e.g. WRM.TO). For Pink Sheet stocks, add '.pk' on the end of the desired symbol/ticker (e.g. RVWS.PK). Market Indices don’t require the suffix, but they do need the ‘^’ prefix (e.g. ^DJI). Visit Yahoo Exchange List for the characters apropos for the market/exchange desired.

- With MSN, Australian securities have 'AU:' before the symbol/ticker (e.g. AU:AXA). For the Canadian market add 'CA:' before the symbol/ticker (e.g. CA:WRM). Some market indices use the '$' or 'US:' before the usual symbol/Ticker (e.g. $INX,  $DJI or US:COMPX). Visit MSN Money as a starting point to find the proper symbols for their server because they seem to change quite often. Note also that GimmeFreeData either strips off or replaces any characters are illegal under M$ Windows file naming conventions.

- MSN offers currency rates. For example, use the symbol EURUSD to get the Euro to US Dollar.

- Google offers stock and ETF data for download, but indices are currently not available.  Google does have the advantage of offering their updated EoD data after markets close sooner than the other two sources. What's more, downloads are very fast. The downside is Google data is not as 'clean'. Often the day before or after a trading holiday has the Open=High=Low=Close with Volume=0 even though trading took place. This is an important issue to consider when you're using the DeMark indicators that come with GRAFster6.

- To fetch security price data for non-US markets from Google, add to each of your symbols the code for the market desired. For securities on the London exchange, add 'LON:' before the ticker/symbol (e.g. LON:YELL). For securities on the German Exchange, add 'ETR:' before the ticker/symbol. For Australian securities, add 'AUX:' to the symbol/ticker. And so on. Visit Google Finance for more info.

GRAFster v6.6

- Be sure to keep your market data files in a folder/directory that contains only ASCII data files that you expect to chart. Data management is the user's responsibility.

- Your Windows System settings determines how Dates and Numbers are formatted. GRAFster6 and OptionTools2 both expect the 'dot' character as the decimal separator, not the 'comma' character. If this is a problem for you, try changing your number format via Control Panel's Regional Settings Dialog.

OptionTools v2.5

- As of October 2011 option prices from the CBOE no longer available for download by OptionTools2.

- Locating the current % dividend yield for stock Indices is not an easy task. The CBOE no longer publishes these values, not even for the OEX. Go figure. Fortunately, there is  IndexArb.com

Send your comments or questions to support at thegrafster dot com

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Last updated 5 January 2012